Cancelling Box depends on your account type and billing method. This guide covers cancellation for individual, business, and enterprise accounts through the Box website and third-party billing providers.
Box Business and Enterprise plans often require admin approval or phone cancellation. Individual plans can usually be cancelled directly from account settings, but annual commitments may have different requirements.
These steps work for individual Box accounts. Business and Enterprise users may need admin approval or phone support.
Go to box.com and log in with your credentials. Make sure you're using the account that holds the subscription you want to cancel.
Click your profile picture in the top right corner, then select Account Settings from the dropdown menu.
On the left sidebar, click Billing to view your current plan and payment information.
Look for a Cancel Plan or Downgrade option. Click it and follow the prompts to confirm your cancellation.
Complete any exit survey if prompted, then confirm your cancellation. You should receive an email confirmation within a few minutes.
Box billing can work differently depending on your account type and how you signed up.
These details can affect your cancellation timing or whether it goes through properly.
For business accounts, only administrators can make billing changes. If you're not the admin, you'll need to request cancellation from them.
While your files stay accessible until your billing period ends, it's safer to download anything important before cancelling.
Box typically bills annually for business plans. Cancelling mid-cycle doesn't provide refunds, but you'll keep access until the period ends.
If Box is too expensive or has too many features, you might be able to downgrade to a cheaper plan instead.
If you can't cancel through your Box account, you may need to contact support directly or go through your organization's administrator.
Business and Enterprise customers often need to call Box support to process cancellations, especially for annual contracts.
1-877-729-4269
Box offers live chat support for paid accounts. This can be helpful if you can't find cancellation options in your account.
Quick answers to frequently asked Box questions.
Step-by-step guides for other productivity services.
