The way you cancel Amplitude depends on your plan type and billing arrangement. This guide covers cancellation through the Amplitude admin portal, direct billing management, and enterprise contract termination.
Amplitude billing varies significantly by plan type — from self-service monthly billing to annual enterprise contracts. Your cancellation method depends entirely on how your organization is set up and billed.
These steps work for most Amplitude users. Enterprise customers may need to contact their account manager directly.
Go to app.amplitude.com and sign in with your account credentials. Make sure you're logged in as an organization admin.
Click on Settings in the left sidebar, then select Organization from the dropdown menu.
Look for the Billing or Plan section within your organization settings. This may be under a separate Billing tab.
Click Cancel Plan or Downgrade to Free. You may need to provide feedback about your cancellation reason.
Review the cancellation details and confirm. You should receive an email confirmation that your Amplitude subscription will end at your current billing period.
A few things that might affect your Amplitude cancellation process.
Check these points to avoid issues with your Amplitude cancellation.
Download any reports, dashboards, or cohort data you want to keep. Once cancelled, you'll lose access to historical analytics data.
Annual plans may have early termination fees. Monthly plans typically cancel without penalty at the end of your billing cycle.
Let team members know about the upcoming cancellation so they can export any reports or set up alternative tracking if needed.
If cost or usage is driving your cancellation, these options might work better than cancelling completely.
If you can't cancel through the admin portal, you may need to contact Amplitude support directly.
If you can't access the admin portal or need help with enterprise contract cancellation.
support@amplitude.com
Quick answers to frequently asked questions about cancelling Amplitude.
